30. Why have I received two order confirmations for an order I placed yesterday?
You placed not one, but two orders yesterday, both will ship. Please read once again the order confirmations, they will each show a different order number. We ask customers over and over again NOT to place more than one order if they experience a problem placing the first order. The problem could have been a communications glitch with your credit card company over which we have absolutely no control, the problem could have been that you entered a wrong digit for the card or for the security code and we also have no control over this.
Let us explain what customers can expect if they place more than one order: (1) Since we don’t accept order cancellations, all orders will ship. (2) If the 2nd shipment is refused upon delivery, the customer will be charged return UPS charges to return the package to us, a $10 cancellation fee and 20% restocking charges on orders with products less than $150, 30% restocking charges on orders with products over $150.01. This is a very serious and expensive matter and we wish customers would pay more attention to order placement.
31. Can I ingest essential oils or use them to flavor foods?
While it’s common knowledge that many food/candy manufacturers use essential oils in their products (cinnamon, mints, citrus, etc.) those companies have staff at their disposal to do their research and studies. They also have access to lawyers and purchase huge insurance policies to protect their interests. Ingesting certain essential oils may be OK, ingesting certain essential oils could prove fatal. We specialize in selling products to persons who make toiletries and who practice aromatherapy and massage. It’s not our position to recommend essential oils be taken internally. The customer should do local and online research before taking this step. Essential oils are not commonly ingested in the U.S., they are commonly ingested in certain European countries.
32. How many fluid ounces in your 7 lb. almond oil?
As you indicate, this oil is sold by weight. A pound consists of 16 oz., 7 x 16 = 112 ounces. But this product is not sold by fluid ounces or volume. We don’t have the answer you require, we’d have to pour each oil we offer into measuring cups to obtain this type of measurement. If you will be using this oil in a recipe for soap or toiletries, those recipes usually call for weights, not fluid measurements.
33. How do I properly smell or sample an essential or fragrance oil? My nose is quickly overwhelmed!
We’re glad you’re asking this question. It’s been our experience that many users of essential and fragrance oils do not follow the proper steps to smell or sample an oil. As you indicated, doing this improperly will quickly overwhelm the nose.
We sell perfume testers for this purpose. If you don’t have any, you can make one using a clean, unmarked index card or a piece cut off from a manila non-colored file folder, plain copy paper will not work. Cut the piece so it will fit through the neck of the bottle. Label one end of the strip with the name of the oil, dip the unlabeled end into the oil. Smell it about 2" from your nose, no closer.
Make a written note of what you smell, set the strip aside. Smell it again in 30 minutes, make written notes, set it aside. Smell it again in an hour, make written notes. You will notice from your written notes how the notes have changed throughout this time period. NEVER SMELL DIRECTLY FROM A BOTTLE! All bottles have air head space which distorts the notes of an oil. Smelling directly from a bottle will also quickly overwhelm your nose and you won’t properly smell the oil. CAUTION: Do not place the wet strips directly on wood, fabric or any other area which may be damaged by the aggressiveness of the oil.
34. I noticed some of the essential oils I just received are bottled in amber plastic bottles. Why not amber glass?
We use amber pharmaceutical-grade plastic bottles for our essential oils dispensed in sizes of 8 oz. and larger to prevent glass breakage while in transit to the customer. This is based on years of experience shipping these products. We highly recommend that any essential oil bottled in plastic be promptly transferred to amber glass upon receipt and not left inside any plastic bottle. Amber glass bottles are sold separately should you need to purchase some. This matter is discussed in detail in question #10.
35. Can your salts be used for cooking?
All our salts are food grade except Dead Sea salts. Our European Spa and Pink salts contain lots of beneficial minerals not commonly found in table salt.
36. Please notify me when Orange oil is back in stock.
Thanks for your interest. We offer a "wait list" program, all you need to do is look for the link for the Wait List near the out of stock item, click on it and provide your email address. Our system will automatically notify you once the product’s back in stock.
37. It’s tax time and I need copies of all my invoices for last year, please email them.
When you placed the order, our system immediately emailed you a copy of the order. Please check thru your spam or delete folders for that confirmation. Due to the fact that we have thousands of customers in our database, we cannot possibly search for and email thousands of invoices because you did not print them when they were sent to you. A copy should have been printed when the order was placed and then filed away for tax time.
38. There wasn’t a receipt inside my box.
We don’t include invoices or packing slips with a shipment. When the order was placed on our site, our system emailed you a copy of the order. Please locate this copy among your emails and check your shipment. That is your invoice.
39. Are all your vegetable oils edible and expeller or cold pressed?
The majority of our vegetable/nut oils are edible, you’d have to do your own research for the oil which interests you to see if it’s recommended to be taken internally. Products such as jojoba and foraha are not taken internally. The majority of our vegetable/nut oils are expeller or cold pressed, except grapeseed which is usually solvent extracted. Should we add any other oils which are solvent extracted, this will be explained in the explanation provided for each oil. Click on the product and the description will open up.
40. You offered a discount until Sunday and I want to place my order today, Monday.
We’re sorry, but the offer is now over. Please wait for our next offer. Please subscribe to our newsletter on our Home page, many promotions are offered only to our subscribers.
41. I couldn’t see where to enter the discount code.
The discount code blank space is clearly marked during Checkout. If a discount code is not properly entered by the customer, the order will not receive the discount and we cannot apply the discount manually later. Please understand our position on this and don’t ask us to enter a discount code for you after the fact. This is also not fair to customers who followed instructions.
42. Can you tell me how to make soap?
We don't make products and for this reason we have created a list, The Handmade Toiletries List. Upon joining the list you will be able to obtain valuable information related to making toiletries and soaps and you may also post any questions you may have. The list also offers a library of topics and recipes, as well as labeling regulations information. The information our List provides is priceless!
To join, please visit our Home page, www.camdengrey.com and look for the Yahoo! Groups purple link. Click on the link, you must create a Yahoo! account if you don't already have one. Please subscribe to the digest version. Please also subscribe on our Home page to our newsletter, many of our promotions and sales are offered only to our subscribers.
43. Do you offer organic products?
A company such as ours that is not certified by the USDA as an organic vendor CANNOT offer any organic products or label them as such for sale. If you’re currently purchasing organic products from a company which is not certified, you have no guarantee that the products they’re promoting as organic are indeed organic since they’re violating the law. You may find out more information about the USDA NOP program here: http://tinyurl.com/65z34c
44. I am looking for lavandar oil.
We offer various lavender oils, but you misspelled the word and that’s probably why our powerful Search feature did not find it. It’s spelled LAVENDER. Please try again.
45. What’s the difference between standard cultivation and wildcrafted products?
Standard cultivation plants may be grown with or without synthetic fertilizers or pesticides. Wildcrafted plants are grown wild without anyone adding synthetic fertilizers or pesticides.
46. I need tracking information for my order.
Tracking information is sent via email directly by UPS the moment we create the UPS label for your shipment. AOL, MSN and Yahoo subscribers seem to always have problems receiving our emails and UPS’s emails. Please adjust your settings if you subscribe to those service so that our emails and UPS’s emails will go through; otherwise, you will not receive our notices. We cannot provide tracking information if a UPS label has not yet been created.
47. Do you still carry rose clay?
Yes we do. Please use our powerful Search feature. If you enter a correctly spelled word and we offer the product, it will turn up in all its sizes.
48. I am looking for fruity/tropical essential oils.
There are no essential oils available at this time which are obtained from fruits or certain foods such as chocolate.
49. What’s an infused oil?
It’s an oil created by combining dry plant material with a carrier oil, usually extra virgin olive oil. It can either be placed in a tightly sealed clear glass jar and placed in full sun for a few weeks or it may be kept indoors. It may also be "cooked" for a few days in the oven at extremely low temperatures or in a crock pot at the lowest possible temperature. Once done the plant material is strained and placed in sterile jars or bottles.
50. Do you have analyses & MSDS's of all essential oils you offer?
We wish we did, but analyses are cost prohibitive for a small business such as ours that has 150+ essential oils in inventory. These costs would have to be passed on to our customers. Instead, we purchase directly from long-established distillers, both large and small, with whom we’ve established business relationships since we started in 1998. Please see item #54 below for information on MSDS's. An MSDS will not tell you who the manufacturer of the product is.
51. Are your clays cosmetic grade?
Yes, they are.
52. What are the terms and conditions of your customer points rewards program?
You can view those here.
53. What is your cancellation fee?
Since we don’t allow cancellations, we don’t have a cancellation fee per se. However, for example, if we must cancel an order of lye because the customer did not send us the completed lye form, there will be a $10 cancellation fee applied in this instance. If we must cancel an order because we had questions and the customer did not respond to our repeated requests for answers, this type of order will be assessed a $10 cancellation fee and, if the order was already packed, restocking fees mentioned in another section of this FAQ page will apply. We cannot hold orders open indefinitely waiting for answers that, obviously, will never arrive.
54. I’d like to receive an MSDS for the pink salt I recently purchased.
Effective 2/17/10 we will only provide MSDS’s to “employers” and not to “consumers”. Products which are not hazardous do not require an MSDS. We’re not required by law to provide MSDS’s to consumers. Salt is not hazardous and does not require an MSDS.
For you to receive MSDS’s from us for hazardous products you must fax us proof that you’re conducting business at a commercial location and hire employees. Such proof could be your city or county occupational license (the address on the license must match the shipping address on your order form) and a copy of the first 2 pages of your worker’s comp insurance policy. Our fax is 305-500-9425. You must request MSDS’s directly on the order form at the time you place the order. MSDS’s which must be mailed at a later date will incur a copying and mailing charge. If you qualify to receive MSDS’s, the products in question must have been purchased within the previous 30 days.
If you’d like to learn more about MSDS’s, what they are, when they are required, etc. please visit this very informative website. Thanks for your understanding.
(Rev. 2/19/10)
