Rewards Program Terms
A Rewards Program created just for your benefit…the Camden-Grey Rewards (CGR) Program
What is the CGR program?
This program was created to thank you for your support and to offer future incentives. We want to give something back to loyal customers who allow us to continue to grow and continue to offer our customers a wide selection of top quality products at highly competitive prices.
The CGR program is as simple as it sounds. While shopping online at CamdenGrey.com you will earn Reward Points for the money you spend on qualifying products. Once earned, you'll be able to use those points to pay for future purchases at CamdenGrey.com.
The CGR program began the afternoon of August 7, 2009.
Please note that points cannot be earned on orders placed via telephone, email, mail or fax; they are earned only when you shop directly on our online site.
How does the CGR program work?
When an order is placed, the total amount of the order will be used to calculate the amount of points earned. These points are added to your CGR points account as pending points. All pending points are listed in your Reward Points account and will stay there until approved/confirmed by us after your order ships.
You must log in to your account in order to view the status of your points. It's extremely important that you limit yourself to only one account on our site. Having more than one account causes confusion for many customers during checkout, this has been proven time and time again. We will not be able to manually combine points you've earned due to having more than one account.
During the checkout process you'll be able to pay for your order, in part, with your points balance.
Points and Values:
For every $1.00 spent at CamdenGrey.com you will earn 1 point. For example, let's say you spend $100.00, you will earn 100 points which equal $5.00. If math is not your forte, this translates to a 5% discount on qualifying purchases.
We reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.
Redeeming Reward Points:
If you have a balance in your CGR account, you may use those points to pay for eligible purchases made at CamdenGrey.com.
Continue the checkout process and on the confirmation page you'll see the value of the points redeemed which have been credited towards your order. Once you confirm your order, your CGR account will be updated and the points used deducted from your balance.
Minimum purchase required:
The Minimum Purchase Amount required to redeem your points is $50.00. This amount is for the products in your order, not for items such as S&H, tax, etc..
Maximum points redemption allowed per order:
A maximum of 1500 points ($75.00) is allowed to be redeemed per order.
Points and shipping fees, Florida sales tax and discounted/BULK products.
When calculating the amount of points earned, shipping fees, Florida sales tax and discounted or BULK products are excluded. Keep in mind that discounted or BULK items are already discounted.
Points for purchases for which you paid with points.
This is allowed at this time, but may change in the future.
Earning points while writing product reviews:
Sharing your product reviews will assist us to continually improve our offers and services to you as well as helps others to choose the right products.
We would like to thank you for the thoughtful reviews that you prepare for us and will reward your CGR account with 20 points for each review. Please allow a minimum of 30 business days for points to be awarded.
It only takes a few minutes to prepare a product review. Each review must meet all of the following conditions:
- Your review must be original and not a duplicate of what another user has already provided. It should also be truthful and objective.
- For your review to be published and earn points you must have recently purchased the product from camdengrey.com. Reviews which we choose not to publish will not earn points.
- Reviews must be focused, concise and relate directly to the product being reviewed. They should not include posts that have spam, commercial or advertising content or links. Reviews should not abuse, harass, or threaten another's personal safety. Posts such as "Great product!" "You have to try this one." "This is good to have." will not be approved for posting and will not earn points, such posts do not help others make informed decisions about a product.
Camdengrey.com reserves the right to refuse or remove any review that does not comply with the above-mentioned conditions.
The following items will not earn points: BULK, discounted or sale items, S&H, local pickup charges, Florida sales tax. BULK, discounted or sale items cannot be purchased using your points balance and they will not earn points. BULK and discounted items are already discounted. When a discount promotion is taking place, Reward Points will not be shown during checkout. Because numerous customers ignored our repeated requests asking them not to redeem reward points during checkout if they were also taking advantage of a discount code, we had to completely remove the option of redeeming Reward Points when a promotion is taking place whether or not the customer intends to redeem points. It’s unfortunate that it had to come to this, but we cannot provide the savings of discount points along with the savings of a discount code. It’s either/or and the actions of a number of customers caused us to implement this policy across the board.
CGR points are available only to holders of CamdenGrey.com registered accounts. A CGR account holder is hereby informed that he/she should only create one account which will be tied into the points system.
If more than one account is created this will jeopardize the correct accumulation of points and we will not make manual adjustments to points earned. Please restrict yourself to using only one account.
We know some customers have set up more than one account when they've forgotten their login or password. Please make a note of your login and password in a place where you can easily retrieve the information.
CGR points can only be earned and redeemed with online purchases (they cannot be earned or redeemed on orders placed via telephone, email, mail or fax).
CGR points are non-refundable, can't be transferred between members and can't be exchanged for cash.
CGR points will not be refunded for any returned or refused order/shipment regardless of the reason for the return or refusal.
When buying on camdengrey.com with CGR points, you may have to select another payment method if there are not enough points in your CGR account to cover the cost of your purchase.
Please note that we reserve the right to make changes to this policy at any time without prior notice or liability. It's your responsibility to review the terms of this offer before proceeding with your order. Please note also that we will not manually apply points to any purchase because you forgot to redeem your points during checkout or you didn't log in properly. The CGR program may be discontinued at any time without further notice.
Thanks for shopping at CamdenGrey.com, we appreciate your continued support, your referrals and your continued business.