1) You may order from Camden Grey with or without an account.
However, with your account, you can save your favorite items into
shopping baskets which you can easily retreive later on.
2) To create your CamdenGrey.com account, click on the "Home"
button to bring you back to the home page. You may want to print or cut
and paste these instructions into a notepad, as going back to the home
page will take you away from these instructions.
3) At the home page, you should see a link on the left-hand
side of the page that says "Log In or Create a New Camden Grey
Account". Click that link.
4) When there, the website should ask you for your username
and password. If you do not have one, look for the link just above the
red text that says "Create New Account". Click it, and move on to step
5. If you already have a CamdenGrey.com account, please enter your
username and password and click the "Login" button. Make sure there is
a dot to the left of "Password" and not "Email me my password", and
move on to step 6.
5) Once you have clicked the "Create New Account" link, you
will be taken to a page that asks you for all of your pertinent
information, including your shipping and billing address. Filling this
out is necessary, and will allow the website to automatically fill out
your shipping and billing information for you when to checkout. Once
you click Save, assuming you have filled out all of the fields
correctly, you will be taken to the account overview page.
6) Now that you are logged in, you can save your baskets by
adding any items to the basket, clicking the shopping cart link on the
navigational bar that runs just below the CamdenGrey.com logo at the
top of the website.
7) The shopping cart page, if
you are successfully logged in, will show you a button that says "Save
Basket" just above the contents of your basket. Clicking this button
will save your basket. You can view all of your saved baskets at the
account overview page, which is accessed by clicking the "here" link
underneath the "Save Basket" button, or by going back to the home page
(while logged in) and clicking the "Your Account" link, which will
replace the "Login or Create a New Camden Grey Account" link once you
are successfully logged in.
8)
By going back to the account overview page as shown in step 7, you
should be able to see all of your saved baskets at the bottom of that
page. From there, you can either delete or restore baskets by clicking
the appropriate links. Restoring a basket will add the contents of that
saved basket to whatever is currently in your shopping cart, so please
remember to double-check the contents of your cart after you restore a
saved basket!
THINGS TO REMEMBER WHEN YOU ORDER FROM US TO AVOID
MISUNDERSTANDINGS:
1) All sales are final, there's a $20.00 minimum order
requirement excluding sales tax and S&H.
2) Orders which are refused by the customer or returned to us
by UPS for any reason other than damage while in transit to the
customer, S&H charges will not be refunded. Other charges will
apply to refused or returned orders. Address corrections or rerouted
shipments incur additional charges.
3) We require a certain number of business days to process and
ship an order from the day an order is logged into our system. Orders
are logged in the next business day after they're placed. You must
allow for time in transit (we're located in Florida). Our turnaround
time is always posted on our Home page.
4) Your credit card will be charged the moment the order is
placed.
5) Effective 11/1/08 we no longer accept order cancellations.
Please make sure you intend to order once you enter your credit card
information and click Continue.
6) Out of stock items need to be reordered once they
’re
back in stock, new S&H charges apply. We usually
don’t notify you of out of stock items at the time the order
is processed. You will see this information on the final invoice which
will be emailed to you after we ship. We do not include packing slips
with our shipments. Please keep a copy of the final invoice once it's
emailed to you, we cannot provide receipts at tax time. Please add customerservice@camdengrey.com to your list of approved senders.
7) Our cart will provide a quote of S&H, just add
items to your cart and click on the pink box which opens up once items
are added.
Thanks for shopping with us. Have a nice day! (Rev. 10/03/11)