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 Customer Service Rating by LivePerson
NEW PRODUCTS
Promotions-Sales
RAW MATERIALS
      Antioxidants & Preservatives
      Bases
            Melt & Pour Bases
            Unscented Bases
      Butters & Waxes
      Essential Oils
            Essential Oils A-E
            Essential Oils F-O
            Essential Oils P-Z
            Essential Oils Madagascar
            Essential Oils Wildcrafted
      Exfoliants
      Glycerin & Aloes
      Humectants & Emollients
      Lanolin
      Menthol Crystals
      Oils
            Carrier & Other Oils
            Flavor Oils
            Fragrance Oils
                  Fragrance Oils A-G
                  Fragrance Oils H-N
                  Fragrance Oils O-Z
      Salts, Sugars, & Powders
      Solubilizers & Thickeners
SOAP MAKING SUPPLIES
      Antioxidants & Preservatives
      Butters & Waxes
      Clays
      Exfoliants
      Herbs
      Lye
      Micas & Chlorophyllin
      Oils
            Carrier & Other Oils
            Essential Oils
                  Essential Oils A-E
                  Essential Oils F-O
                  Essential Oils P-Z
                  Essential Oils Madagascar
                  Essential Oils Wildcrafted
            Fragrance Oils
                  Fragrance Oils A-G
                  Fragrance Oils H-N
                  Fragrance Oils O-Z
      Scales and pH Strips
      Soap Molds
            Milky Way Soap Molds
                  Celtic Soap Molds
                  Christmas Soap Molds
                  Fauna Soap Molds
                  Flora Soap Molds
                  Geometric Soap Molds
                  Guest Soap Molds
                  Heart Soap Molds
                  Holiday Soap Molds
                  Misc. Soap Molds
                  Sea Life Soap Molds
                  Tray Soap Molds
            Other (Basic) Soap Molds
      Toys & Soap Embeds
ABSOLUTES
      Absolutes
BULK PRODUCTS
      Bulk Products A-C
      Bulk Products D-H
      Bulk Products I-L
      Bulk Products M-P
      Bulk Products Q-T
      Bulk Products U-Z
BUTTERS & WAXES
      Butters
      Waxes
            Floral Waxes
            Other Waxes
KITS
OILS
      Carrier & Other Oils
      Essential Oils
            Essential Oils A-E
            Essential Oils F-O
            Essential Oils P-Z
            Essential Oils Madagascar
            Essential Oils Wildcrafted
      Flavor Oils
      Fragrance Oils
            Fragrance Oils A-G
            Fragrance Oils H-N
            Fragrance Oils O-Z
      Infused Oils
PACKAGING
      Bags
            Organza Bags
            Other Bags
      Bowls & Cups
      Droppers & Pipettes
      Glass Packaging
            Glass Bottles & Vials
            Glass Jars & Roll-Ons
      Metal Packaging
      Paper Products
      Plastic Packaging
            Plastic Bottles & Jugs
            Plastic Jars & Pails
            Plastic Tubes & Roll-Ons
      Tops & Lids
      Wood Products
PERFUMERY
      Absolutes
      CO2 Distillates
      Floral Waxes
      Glass Bottles & Vials
      Perfume Testers
      Pipettes
GIFTS
      Bags, Baskets, Fill, & Gift Wrap
      Bath, Body & Linens
      Books
      Candles & Related Gifts
      Ceramics
      Children's Items
      Christmas Gifts
      Easter Gifts
      Enamelware
      Faith & Spirituality Gifts
      Gift Certificates
      Gifts for Men
      Gifts for Teachers
      Gifts for Women
      Jewelry & Trinket Boxes
      Love Symbol Gifts
      Pet Gifts
      Tea Items
      Valentine's Day
      Wedding Gifts

HOW TO USE THIS SITE:

Thanks for visiting us. In order to make your shopping experience efficient and pleasurable, we have come up with the following tips:

1) We may post with regularity Monthly Specials or Promotions. Click the following link to view them: Special Promotions

2) Headings for all our products are in alphabetical order. Please become familiar with the various headings.

3) Our "search" feature will allow you to enter a word or portion of a word. Once you click "search" the system begins searching for all products which contain the word you entered. It's always better if you only enter a portion of a word or name. In other words, enter "clary" if you're looking for clary sage; enter "jar" instead of "glass jar" if you're looking for a glass jar. The less specifics you provide, the quicker the system will find the products. However, if you misspell a word, the system may not be able to locate it.

4) Towards the top and bottom of each page inserted in an across-the-page black line you will find various headings. Among these headings you will find descriptions of essential oils, vegetable/nut oils and any other raw materials we offer.

5) Each time you click on "home" you will be taken to our Home page. If you click on "shopping cart" youll be able to view the contents of your cart and make additions or deletions to products in the cart. If you click on "checkout" you will immediately be taken to the checkout area.

6) Other sections which you may wish to review before placing an order are:

Terms & Conditions;Shipping Policies; About Us; Contact Us; South Florida Orders; Frequently Asked Questions (FAQ); For Your Information (FYI)

 

HOW TO CREATE A CAMDENGREY.COM ACCOUNT AND SAVE/RESTORE BASKETS:

1) You may order from Camden Grey with or without an account. However, with your account, you can save your favorite items into shopping baskets which you can easily retreive later on.

2) To create your CamdenGrey.com account, click on the "Home" button to bring you back to the home page. You may want to print or cut and paste these instructions into a notepad, as going back to the home page will take you away from these instructions.

3) At the home page, you should see a link on the left-hand side of the page that says "Log In or Create a New Camden Grey Account". Click that link.

4) When there, the website should ask you for your username and password. If you do not have one, look for the link just above the red text that says "Create New Account". Click it, and move on to step 5. If you already have a CamdenGrey.com account, please enter your username and password and click the "Login" button. Make sure there is a dot to the left of "Password" and not "Email me my password", and move on to step 6.

5) Once you have clicked the "Create New Account" link, you will be taken to a page that asks you for all of your pertinent information, including your shipping and billing address. Filling this out is necessary, and will allow the website to automatically fill out your shipping and billing information for you when to checkout. Once you click Save, assuming you have filled out all of the fields correctly, you will be taken to the account overview page.

6) Now that you are logged in, you can save your baskets by adding any items to the basket, clicking the shopping cart link on the navigational bar that runs just below the CamdenGrey.com logo at the top of the website.

7) The shopping cart page, if you are successfully logged in, will show you a button that says "Save Basket" just above the contents of your basket. Clicking this button will save your basket. You can view all of your saved baskets at the account overview page, which is accessed by clicking the "here" link underneath the "Save Basket" button, or by going back to the home page (while logged in) and clicking the "Your Account" link, which will replace the "Login or Create a New Camden Grey Account" link once you are successfully logged in.

8) By going back to the account overview page as shown in step 7, you should be able to see all of your saved baskets at the bottom of that page. From there, you can either delete or restore baskets by clicking the appropriate links. Restoring a basket will add the contents of that saved basket to whatever is currently in your shopping cart, so please remember to double-check the contents of your cart after you restore a saved basket!

 

THINGS TO REMEMBER WHEN YOU ORDER FROM US TO AVOID MISUNDERSTANDINGS:

1) All sales are final, there's a $20.00 minimum order requirement excluding sales tax and S&H.

2) Orders which are refused by the customer or returned to us by UPS for any reason other than damage while in transit to the customer, S&H charges will not be refunded. Other charges will apply to refused or returned orders. Address corrections or rerouted shipments incur additional charges.

3) We require a certain number of business days to process and ship an order from the day an order is logged into our system. Orders are logged in the next business day after they're placed. You must allow for time in transit (we're located in Florida). Our turnaround time is always posted on our Home page.

4) Your credit card will be charged the moment the order is placed.

5) Effective 11/1/08 we no longer accept order cancellations. Please make sure you intend to order once you enter your credit card information and click Continue.

6) Out of stock items need to be reordered once theyre back in stock, new S&H charges apply. We usually don’t notify you of out of stock items at the time the order is processed. You will see this information on the final invoice which will be emailed to you after we ship. We do not include packing slips with our shipments. Please keep a copy of the final invoice once it's emailed to you, we cannot provide receipts at tax time. Please add customerservice@camdengrey.com to your list of approved senders.

7) Our cart will provide a quote of S&H, just add items to your cart and click on the pink box which opens up once items are added.

Thanks for shopping with us. Have a nice day! (Rev. 10/03/11)

 
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