ESPAÑOL: Si tiene preguntas en español y no entiende nada de lo que explicamos en esta página en inglés referente a ordenes que serán recogidas en nuestro almacen en vez de ambarcar via UPS, por favor envíe un email a orderdesk@camdengrey.com y haga sus preguntas.

We must ask that you please allow a minimum of 2 business days for us to process orders to be picked up at our warehouse; during the last 3 months of the year this turnaround time will increase since that's our busiest time of the year. Orders are logged in the next business day after they're placed, we’re closed on Fridays. We will email customers with a pickup date and time, please do not show up to pick up an order if you have not been notified.

Please make sure you enter a working and properly-spelled email address; otherwise, you will not be able to receive our emails. Local orders will be prepared from one business day to the next only if you select and pay for Rush Service ($20). A local Rush order should be ready for pickup the same business day if it’s placed online before 8 a.m. EST and if the order’s for less than 20 items. Rush orders with more than 20 items may not be ready until the next day, we’ll inform you via email.

Pickup days/hours: Tuesday and Thursday 11 a.m. to 1 p.m. are the days reserved for order pick ups. We cannot accept additions to orders which are ready for pick up as doing so will greatly disrupt our order processing routine. If you cannot be here before 1 p.m., please return on the next pick up day, our employees start their lunch session promptly at 1 p.m.. 

We reserve the right to announce on the website or in our voice mail message or via a notice posted on our doors that on any given day of the year we may be closed for any reason. We're sorry if any of our local customers are ever inconvenienced by an unexpected closure. 

Returns, Allergic Reactions, etc.: All sales are final, no exceptions. All orders picked up at our warehouse must be checked by the customer when picked up. We will not accept reports of errors, damages or shortages once the order is removed from our premises. We will not accept returns because a customer experienced an allergic reaction to a product or because a certain product did not work out as expected or for any other reason, only if we made a mistake on the order. 

Caution: Do not leave any fragrance or essential oil in the sun or heat, the bottles may explode. Promptly transfer into amber glass bottles essential oils bottled in plastic. Do not leave containers of lye or potash unattended inside a vehicle, most of all if you have children or pets in the vehicle. Lye or potash must always be transported in an enclosed vehicle, not on an open truck bed.

*Orders with a total product value between $100.01 and $200.00: $9.00 ($5 will be automatically charged by our cart during order placement, we’ll charge the balance to the card on file)

*Orders with a total product value of $200.01 and over ($5 will be automatically charged by our cart during order placement, we’ll charge the balance to the card on file): $12 + 2% of the total of the products in the order; i.e., a $325.00 order would incur $12 + $6.50, a $699.00 order would incur $12 + $13.98.

The Palmetto Expressway is about 8 blocks away. If you take the Palmetto (SR-826), get off at NW 36 St., head West, make a left turn at the traffic light on NW 82 Ave. (there's a Regions Bank at the corner), go a couple of blocks past two freshly painted yellow buildings called Doral 1 and Doral 2, we’re the next building over on your left painted light and dark beige. We're towards the middle of the building.