indicating product names and sizes. Please try not to place a second order.
AIR SHIPMENTS: Please make sure that you do not select flammable/hazmat products if you want us to ship via air. Those items cannot ship via air, they’re marked on our site with an airplane inside a circle and with a yellow/orange flame. If you select hazmat items and also select an Air method including 3 Day Select, we will switch your shipment to Ground and ship via Ground without further notice. Before selecting and paying for expensive Air methods, please look at the UPS time-in-transit map, there’s a link to this map during checkout. Selecting an Air shipping method does not move your order ahead of other orders, only our Rush Fee does this. Please decide which makes more financial sense for you, paying the $20 fee and having the order ship the same day based on the guidelines mentioned in the Rush Orders paragraph or paying for an Air method.
BOTTLING: How we bottle our liquids is covered in our FAQ section, item #10. Please review that section if you’re concerned about how the oils are bottled. Any essential oils received by you in amber plastic must be transferred to amber glass immediately upon receipt.
BULK ITEMS: These items offer discounted prices and, usually, do not qualify for additional discounts during a sales or % off promotion and do not earn reward points.
CATALOGUE: We don’t have a paper catalogue, everything we offer is on our site.
CREDIT CARD PURCHASES: (1) If you ask us to place an order for you and you agree to pay the "manual entry fee" please make sure you have enough funds in your credit card account to cover the purchase. If a charge is declined during order placement, we will charge $10 each time the charge is declined. (2) If you added products to the original order or if the cart under quoted S&H, we will charge the card on file for any additional funds due; a final, corrected invoice will be emailed to you. (3) A credit card is charged the moment the order is placed on our site. (4) If you paid via PayPal and you owe additional funds, we cannot ship until the funds are disbursed.
CREDITS: Any credits due you for any reason will be processed within 3 business days of the shipment date.
DEBIT CARD PURCHASES: We will not be responsible for any bank charges you may incur such as NSF charges because of purchases you made on our site. It’s always a good idea when making an online purchase with a debit card on any site to check your bank account in a day or two to verify the transaction went through correctly.
DELETIONS TO AN ORDER: We will try to work with you if you must remove an item from an order; however, if the removal of the item greatly impacts the total of the order we will not remove the item and the order will ship as originally placed since this would be considered a partial cancellation. For example, the order consists of Rose Otto for $150 and 6 other essential oils each costing between $3 and $5. You ask us to remove Rose Otto. This oil makes up the largest portion of this order and will not be removed. Any allowed deletion will be up to our discretion.
DUPLICATE ORDERS: PLEASE, PLEASE, PLEASE!! Do not place more than one order, doing so could end up costing you extra. If you’re ever in doubt as to whether or not the first order went thru, please email us and we’ll reply during business hours or use our LiveChat if it's on. Since we no longer accept order cancellations, if you place more than one order (even if they’re identical orders) all orders will ship without further notice to you.
INVOICES: Are not included with our shipments. A minute after an order is placed online, our system automatically emails you a copy of the order. If you provided a correctly-spelled email address, the emailed confirmation should be promptly received. Please save a copy of the order detail for your taxes, we cannot provide copies of invoices for everyone at tax time and this is why we provide a copy the moment an order is placed.
LOCAL ORDERS: Please click on the S. Fla. Orders tab for information on local pick-ups.
MSDS: Effective 2/17/10 we will only provide MSDS’s to “employers” and not to “consumers”. Products which are not hazardous do not require an MSDS. We’re not required by law to provide MSDS’s to consumers.
For you to receive MSDS’s from us for hazardous products you must fax us proof that you’re conducting business at a commercial location and hire employees. Such proof could be your city or county occupational license (the address on the license must match the shipping address on your order form) and a copy of the first 2 pages of your worker’s comp insurance policy. Our fax is 305-500-9425. You must request MSDS’s directly on the order form at the time you place the order. MSDS’s which must be mailed at a later date will incur a copying and mailing charge. If you qualify to receive MSDS’s, the products in question must have been purchased within the previous 30 days.
If you’d like to learn more about MSDS’s, what they are, when they are required, etc. please visit this very informative website. Thanks for your understanding.
MISLABELED PRODUCTS: We’re human. Once in a while a customer may receive an item which is mislabeled. It’s the customer’s responsibility to inspect all items upon receipt of a shipment and to look and smell the products to determine if everything ordered has arrived. We allow 48 hours from receipt of a shipment to report errors or problems with a shipment via phone or email (email is preferred since it provides a written record). We cannot reimburse customers who use a mislabeled product in their recipe because they didn’t take the time to inspect all products received and the end product is ruined.
OUT OF STOCK ITEMS: Due to the nature of our products, from time to time a product shown as "in stock" on our site will be "out of stock" when the order is prepared. We will note this on the final, corrected invoice and credit the card on file. Out of Stock Items usually will not ship at a later date since new S&H could apply to the 2nd shipment. We’re sorry for any inconvenience an out of stock situation may create for you.
PAYMENT METHODS: All major credit cards and PayPal.
QUALITY OF OUR PRODUCTS: Since 1998 we’ve been offering through our website pure and undiluted essential oils, carrier oils, and various other products and raw materials of the highest quality.
The aroma and/or appearance of essential/vegetable oils and various butters may vary with each re-order, we cannot guarantee that the product you order today will look and smell exactly like the one you ordered previously or like the one you ordered from another supplier; all natural products come from nature and there's no standardization. The only products that should be the same all the time are synthetic fragrance and flavor oils. Our warehouse is fully air conditioned and the system runs 24/7. All our products are fresh and we replenish our stock with regularity and as needed. Essential oils do not go rancid. For a product to go rancid, it must contain fat and essential oils do not contain fats.
Essential oils, vegetable/nut oils and CO2's are dispensed by weight, not by fluid ounces. This means that a bottle of a very light oil may be fuller than a bottle of a heavier, thicker oil. Regarding bottles, jars, etc. which we offer for sale, please note that these come to us in bulk from the manufacturer. Once you receive any packaging items please wash them and let them dry completely before use. Plastic bottles of vegetable/nut oils and other similar liquids may not be filled to the top because the bottles hold more than the stated amount, i.e., an 8 oz. bottle will hold almost 9 oz. of certain liquids.
Some customers may be accustomed to using fragrance oils instead of essential oils. Fragrance oils should always smell the same. When she receives an order of pure essential oils, she may be disappointed that the essential oil doesn't smell the same as the synthetic fragrance oil. Some customers may have been ordering their essential oils from companies that do not specialize in essential oils as we do and the customer is then disappointed at the subtle nuances of each essential oil purchased from us. We are an essential oil supplier, the words "essential oils" appear in our name. We wish to mention that essential oils are impacted by what's known as "terroir", the resultant oil & its properties will vary from crop to crop, weather conditions will impact the color and aroma of an essential oil and so will the country of origin. Before a customer orders a large quantity of an essential oil, we suggest that a sample be obtained due to our "no returns" policy. Please refer to the paragraph titled "samples".
RETURNS: All sales are final, we do not accept returns or cancellations. Please make sure you intend to order what you selected before you finalize the order. If you find that you made an error on what you ordered, please notify us immediately upon order placement and we’ll do our best to work with you as long as a cancellation is not required. Please click on the products to read descriptions and information about each product. We do not accept returns because a product is too thick or because you couldn’t work with a certain product for any reason. All raw materials we offer are all natural and, as such, will vary in color, consistency and aroma from batch to batch and vendor to vendor. Please do not expect uniformity when ordering natural raw materials.
RUSH ORDERS: If you need an order rushed and shipped promptly, we offer a Rush Service for $20.00. All orders placed before 8 a.m. EST/EDT will ship the same day if it’s placed on a business day and will ship on the next business day if placed on a holiday or on a weekend day.
SALES TAX: Florida customers who do not provide a current Florida Sales Tax Certificate properly filled out and signed will be charged sales tax. If you’re an existing customer, you should fax us each January the current year’s certificate. If you are tax exempt, please enter your tax certificate number into the appropriate area of our order form. Once the cart charges sales tax we cannot refund it. The portion of your certificate we need is the one that has two lines for signatures.
SAMPLES: We can include up to 4 free samples of most products with a paid order. Please enter your request in the Notes section of our order form. If you don’t have an order and wish to order 4 free samples, the cost will be $2.75 for S&H via mail. Other sample items may incur a charge, we’ll let you know. Samples are very small, just enough for you to smell, look at and feel the product. Samples of very expensive oils consist of a drop of the oil.
TRACKING: A tracking number will be emailed to you directly by UPS once we ship. Please do not ask for a tracking number shortly after you place your order since it won’t be available. If the order has not yet shipped, there’s no tracking number! Please make sure you provided a correctly spelled email address; otherwise, you will not receive the UPS notice or any other notice we may have to send to you. We seem to have a problem with AOL, Hotmail, MSN, or Yahoo customers, those systems may block our emails and UPS notices.
TURNAROUND TIME: See "Delivery Time" paragraph above.
DISCLAIMER: While Camden-Grey Essential Oils, Inc. provides descriptions of its ingredients and supplies on its website, it cannot and will not guarantee the accuracy of information provided to the customer via all methods of communication: phone, email, fax, letters or in person. It is the customer's responsibility to conduct appropriate research on the use and safety of each item. The contents of our catalog and website have not been evaluated by the FDA and are not intended to diagnose, treat, cure or prevent any disease. We reserve the right to correct erroneous prices once an order has been placed; you reserve the right to refuse to purchase the item which was erroneously priced (without penalties).
By purchasing and using products sold by Camden-Grey Essential Oils, Inc. you agree that (1) you will not hold Camden-Grey Essential Oils, Inc. liable for any incident or complication which may result from your storage and/or use or mis-use of the products (2) you will assume all product liability for the final products/creations which you create with products purchased from Camden-Grey Essential Oils, Inc. (3) you understand that numerous essential, flavor and fragrance oils can be poisonous and/or fatal if ingested (4) you understand that our cosmetic-grade fragrance oils are synthetic and are not meant for ingestion (5) you will use common sense when using any of our raw materials, i.e. if you're using red clay to make a mask common sense dictates that you will not wear light-colored clothes or have light-colored shower curtains, rugs or towels in the immediate vicinity of red clay and (6) products which may be dangerous or which may be ingested or inhaled by a child, a mentally handicapped person, the elderly or pets will be stored safely away from those persons or pets.
(Rev. 10/23/09)
