Once you ask us to process your order, YOU AGREE to all the terms outlined in our Terms & Conditions and Shipping Policies.
The customer is responsible for the use or misuse of any product purchased from Camden-Grey Essential Oils, Inc. (Camden-Grey). Camden-Grey is not responsible for end products which do not turn out as the customer expected. Essential and fragrance oils are not to be used undiluted on the skin and must be kept away from children, the elderly and pets. Photos on our site are representative of the product in general, but may not exactly portray the exact product currently in stock, its color or texture.
Please place your order on our secure website. Please create an account and then save your Wish List so you do not lose its contents should there be a problem during checkout. You will only be able to receive reward points in your account if you order using your user name and password.
PLACING AN ORDER: All orders are to be placed on our website. If we place the order for you there will be an $8 manual entry fee. Even if we place the order for you, the credit card # will be entered online.
CANCELLATIONS: Not accepted, once an order is placed it cannot be cancelled and it will ship. You may refuse the shipment, this will trigger cancellation & restocking fees as well as return shipping costs. Your card will be charged for the amount due us. Please make sure that you intend to place an order before you enter your credit card information on our site and submit your order. Products are not sent to customers on approval , they are sent based on the order which was placed.
DELIVERY TIME: Most U.S. orders shipped via UPS/FedEx Ground will be delivered 2 to 5 business days from ship date.
MINIMUM ORDER: $20.00
ADDITIONS TO ORDERS: We can accept the addition of up to 4 items, please email the list to customerservice@camdengrey.com indicating product names and sizes. Please try not to place a second order, doing so creates more work for us. Each order placed will ship individually.
AIR SHIPMENTS: Please make sure that you do not select flammable/hazmat products if you want us to ship via air. Those items cannot ship via air, they are marked on our site with red text indicating this. If you select hazmat items and also select an Air method within the U.S., including 3 Day Select, we will switch your shipment to Ground and ship via Ground without further notice. Selecting an Air shipping method does not move your order ahead of other orders, only our Rush Fee does this. Please decide which makes more financial sense for you, paying the $20 Rush fee and having the order ship the same day based on the guidelines mentioned in the Rush Orders paragraph or paying for an Air method under our posted turnaround time.
BOTTLING: How we bottle our liquids is covered in our FAQ section, item #10. Please review that section if you have questions about how the oils are bottled. An essential oil received by you in an amber plastic bottle must be transferred to amber glass immediately upon receipt. This is how our vendors/distillers ship to us, in plastic. Rarely does a vendor/distiller use aluminum or metal cans for shipping and not one of our distillers ships in glass.
BULK ITEMS: Bulk items offer discounted prices and, usually, do not qualify for additional discounts during a sale or % off promotion and do not earn reward points.
CATALOGUE: We do not have a paper catalogue, everything we offer is on our site.
CREDITS: Refunds are processed once a week on Friday if it is not a holiday; if Friday is a holiday, refunds are processed the next business day. Please allow a minimum of 2 business days from shipping date for the invoice to be finalized and emailed to you.
DEBIT CARD PURCHASES: We will not be responsible for any bank charges you may incur such as NSF charges because of purchases made on our site. It is always a good idea when making an online purchase with a debit card to check your bank account in a day or two to verify the transaction went through correctly.
DELETIONS TO AN ORDER: Not accepted.
DUPLICATE ORDERS: PLEASE, PLEASE, PLEASE!! Do not place more than one order, doing so could end up costing you extra. If you are ever in doubt as to whether or not the first order went thru, please email us and we will reply during business hours or use our LiveChat if it is on. Since we do not accept order cancellations, if you place more than one order (even if they are identical orders) all orders will ship without further notice to you.
INVOICES: Are not included with our shipments. In less than a minute after an order is placed online our system automatically emails you a copy of the order. If you provided a correctly-spelled email address, the emailed confirmation should be promptly received by you. Please save and print a copy of the order detail for your taxes, we will not provide copies of invoices at tax time and this is why we provide a copy the moment an order is placed. As of mid-July 2010 our cart began providing order histories once you log into your account, that is where you may obtain previous copies of invoices.
LOCAL ORDERS: We are not open to the public, all orders placed will ship.
MSDS: Many MSDSs appear on our site, this is an ongoing project. Products which are not hazardous do not require an MSDS.
MISLABELED PRODUCTS: We are human. On a rare occasion a customer may receive an item which is mislabeled. It is the responsibility of the customer to inspect all items upon receipt of a shipment and to look at and smell the products to determine if everything ordered arrived correctly. We allow 48 hours from receipt of a shipment to report errors or problems with a shipment via phone or email (email is preferred since it provides a written record). We will not reimburse customers who use a mislabeled product in their formulation because they did not take the time to inspect all products received and the end product is ruined. We will only refund the price paid for the erroneous product.
OUT OF STOCK ITEMS: Due to the nature of our products, from time to time a product shown as in stock on our site will be out of stock when the order is processed. We will note this on the final, corrected invoice and credit the card on file. Out of stock items will not ship at a later date since new S&H could apply to the 2nd shipment, unless you request that we do so and you agree to pay any additional costs. We are sorry for any inconvenience an out of stock situation may create for you, but such is the nature of our business.
PAYMENT METHODS: All major credit cards and PayPal are accepted. No checks, no money orders.
QUALITY OF OUR PRODUCTS: Since 1998 we have been offering through our website pure and undiluted essential oils, carrier oils, and various other products and raw materials of the highest quality. The aroma and/or appearance of essential/vegetable oils and various butters may vary with each re-order, we cannot guarantee that the product you order today will look and smell exactly like the one you ordered previously or like the one you ordered from another supplier; all so-called natural products come from nature and there is no standardization although the term natural is not currently recognized in the U.S. by any regulatory entity. The only products that should be the same all the time are synthetic fragrance and flavor oils. Our warehouse is fully air conditioned and the system runs 24/7. All our products are fresh, we replenish our stock with regularity and as needed. Each order is prepared fresh, our products do not sit on a shelf pre-poured and pre-packaged. Essential oils do not go rancid. For a product to go rancid, it must contain fat; essential oils do not contain fats. Essential oils, vegetable/nut oils and other liquids are dispensed by weight, not by fluid ounces. This means that a bottle of a very light oil may be fuller than a bottle of a heavier, thicker oil. Regarding bottles, jars, etc. which we offer for sale, please note that these come to us in bulk from the manufacturer. Once you receive packaging items, please wash them and let them dry completely before use. Plastic bottles of vegetable/nut oils and other similar liquids may not be filled to the top because the bottles may hold more than the stated amount, i.e., an 8 oz. bottle could hold almost 9 oz. of certain liquids. Some customers may be accustomed to using synthetic fragrance oils instead of essential oils. Fragrance oils should always smell the same. When this customer receives an order of pure essential oils, she may be disappointed that the essential oil does not smell the same as the synthetic fragrance oil. Some customers may have been ordering their essential oils from companies that do not specialize in essential oils as we do and the customer is then disappointed at the subtle nuances of each pure essential oil purchased from us.
We are an essential oil supplier, the words essential oils appear in our name. We wish to mention that essential oils are impacted by what is known as terroir, the resultant oil & its properties will vary from crop to crop, weather conditions will impact the color and aroma of an essential oil and so will the country of origin. Before a customer orders a large quantity of an essential oil, we suggest that a sample be obtained due to our policy of no returns. Please refer further below to the paragraph titled Samples.
REQUESTS YOU ENTER INTO THE ORDER FORM: We will use our discretion as to whether or not we will include your requests into the shipping label. Sometimes, requests such as leave on porch if no one is home cannot be complied with because of the value of the shipment or because lye is included in the shipment. We will make a decision on what can and cannot be included on your shipping label. Please note that the driver has the right to decide whether or not it is safe to leave a parcel unattended or without a signature and the driver may require a signature upon delivery even if we did not request a signature.
RETURNS: All sales are final, we DO NOT accept returns or cancellations. Please make sure you intend to order what you selected before you finalize the order. If you find that you made an error on a product you ordered, please notify us immediately upon order placement and we will do our best to work with you as long as a the change does not greatly impact the order total. Please click on the products to read descriptions for each product. We do not accept returns because a product is too thick or because you could not work with the product or for any other reason not related to a mistake at our end. The raw materials we offer are all natural and, as such, will vary in color, consistency and aroma from batch to batch and vendor to vendor. Please do not expect uniformity when ordering natural raw materials.
RUSH ORDERS: If you need an order rushed and shipped promptly, we offer a Rush Service for $20.00. All orders placed before 8 a.m. EST/EDT will ship the same day if the order is placed on a business day and will ship the next business day if placed on a holiday or on a weekend day.
SALES TAX: Florida customers who do not enter their FL sales tax # in the appropriate field during checkout will be charged non-refundable sales tax. If you are an existing customer, you should fax us each January the certificate for the current year. If you are tax exempt, please enter your tax certificate number into the appropriate area of our order form. Once the cart charges sales tax we cannot refund it. Please provide each January, or the first time you order from us, a current Florida Sales Tax Certificate properly filled out and signed. The portion we need is the one that has two lines for signatures.
SAMPLES: We can include up to 4 free samples of most products with a paid order. Please enter your request in the Notes section of our order form. If you do not have an order and wish to order 4 free samples, the cost will be $2.75 for S&H via mail within the contiguous U.S.. Other sample items may incur a charge, we will let you know. Samples are very small, just enough for you to smell, look at and feel the product. Samples of very expensive oils consist of a drop of the oil. You may email us your billing/shipping information and then call in at 305-500-9630 or fax your credit card information to us at 305-500-9425. Samples without an order cannot be ordered on our order form.
TRACKING: A tracking number will be emailed to you directly by UPS/FedEx once we ship. Please do not ask for a tracking number shortly after you place your order since it will not be available. If the order has not yet shipped, there is no tracking number available. Please make sure you provided a correctly-spelled email address; otherwise, you will not receive a tracking notice or any other notice we may have to send related to your order. We seem to have a problem with AOL, Hotmail, MSN, or Yahoo customers, those systems may block our emails and UPS/FedEx notices. UPS/FedEx notices are sent from their own servers.
TURNAROUND TIME: Is always posted on our Home page. Please make an informed decision when placing your order. Turnaround time varies throughout the year.
DISCLAIMER: While Camden-Grey Essential Oils, Inc. (Camden-Grey) provides descriptions of its ingredients and supplies on its website, it cannot and will not guarantee the accuracy of information provided to the customer via all methods of communication: phone, email, fax, letters or in person. It is the responsibility of the customer to conduct appropriate research on the use and safety of each item. The contents of our catalog and website have not been evaluated by the FDA and are not intended to diagnose, treat, cure or prevent any disease. We reserve the right to correct erroneous prices once an order has been placed; you reserve the right to refuse to purchase the item which was erroneously priced (without penalties). By purchasing and using products sold by Camden-Grey Essential Oils, Inc. you agree that (1) you will not hold Camden-Grey Essential Oils, Inc. liable for any incident or complication which may result from improper storage and/or use or mis-use of the products (2) you will assume all product liability for the final products/creations which you create with products purchased from Camden-Grey Essential Oils, Inc. (3) you understand that numerous essential, flavor and fragrance oils can be poisonous and/or fatal if ingested (4) you understand that our cosmetic-grade fragrance oils are synthetic and are not meant for ingestion (5) you will use common sense when using any of our raw materials, i.e. if you are using red clay to make a mask common sense dictates that you will not wear light-colored clothes or have light-colored shower curtains, rugs or towels in the immediate vicinity of red clay and (6) products which may be dangerous or which may be ingested or inhaled by a child, a mentally handicapped person, the elderly or pets will be stored safely away from those persons or pets.
The information provided on our site, as well as our descriptions, has been obtained from reliable online sources and books and is being passed on to our customers for their review and further research. Camden-Grey Essential Oils, Inc. makes no representation as to the accuracy of the information or comprehensiveness. All our products are for external use only.
Rev. 6/14/11
