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Terms and Conditions
Welcome to the new Camden-Grey! In September 2024 we made major changes to our business model after 25 years as an online small business. We decided to migrate from a retailer to a bulk supplier of products related to aromatherapy, for making toiletries and natural products. On our site you will find a large selection of products in bulk quantities priced competitively. If there’s a product you need but don’t see it listed, please fill out our Contact Us form on our site so we can reply to your inquiry. Please use our Search feature or the Categories to promptly locate what you need.
Our office is open Monday - Thursday. Our website is open 24/7 to serve your requirements. We're not open to the public.
Once you ask us to process an order you agree to all the terms outlined in our Terms & Conditions and Shipping Policies pages. All sales are final. Orders are non-cancellable and non-returnable. Once an order's submitted and paid for changes or cancellations cannot be accepted.
Images on our site allude to the natural state of most products such as an image of a rose posted for rose essential oil or fragrance oil. That’s all the images are, nothing more. You are purchasing products based on their descriptions and names. Customers should create an account & save their Wish List/Basket so they do not lose its contents should there be a problem during checkout.
CANCELLATIONS: Once an order is submitted it cannot be cancelled and will ship exactly as placed, this includes duplicate orders. Please make sure you intend to place an order before you enter your payment information on our site & submit the order. Within minutes of order placement you will be emailed an order confirmation, please check your junk folder for this confirmation in the event our notification ends up there. There’s absolutely no reason for a customer to place a second order because the customer thought the first order did not go thru. Customers should check emails and/or check their recent payment transactions before placing a second order which we will not cancel.
ADDITIONS/CHANGES TO ORDERS: Once an order's paid for and submitted we do not make any changes. If you require additional items after submitting an order, a second order should be placed; it will ship separately.
BOTTLING: Please note that we have no control over what type of packaging our suppliers use for our purchases, the packaging could change at any time. These are the basics: Essential oils are usually dispensed in grey, lined, steel containers but also in aluminum or industry-standard plastic. Fragrance oils are dispensed in plastic containers or pails. Carrier oils are dispensed in plastic jugs or pails. Soft butters are dispensed in plastic pails. Pails that hold 35+ pounds of liquids usually have a metal handle and include a pouring spout in the lid and.
NOTE: An EO may safely remain inside a metal container for up to 6 months, but if storing longer than 6 months the oil should be transferred to amber glass.
Most liquids other than essential oils may remain inside HDPE plastic bottles or pails indefinitely. If the customer at any time feels more comfortable transferring a product to amber glass, this should be done. ALL PRODUCTS ARE DISPENSED & SOLD BY NET WEIGHT.
CATALOGUE: We do not have a paper catalogue.
CERTIFICATE OF ANALYSIS: To obtain a copy of a CofA (1) Please locate the product on our website, go to the product’s page and scroll down to where you see some tabs. Select the Documents tab. If there’s an SDS and/or CofA mentioned in that tab, you may download and print the document at your end. If you don’t see either listed or only see one or the other, please email us to inform us and request the document you require. (2) If receiving a CofA is extremely important to you, before placing an order please follow the steps in item #1 to verify a CofA is already posted on our website. If one isn’t posted, email us to ask if we have a CofA for the product so you won’t be disappointed if there isn’t one. We do not provide CofAs without an order. Other than CofAs and SDSs, we do not provide any other documents with a purchase, please do not ask us for any other statements such as IFRA, allergen statement, vegan, non-cruelty, etc., we do not provide those.
CREDITS & DEBITS: Refunds are processed once a week. Please allow 2 weeks from shipping date or from the date we had to cancel your order due to lack of a product for an invoice/transaction to be finalized, closed, charged, refunded & emailed to you. We do not process/issue refunds for less than $1.00.
DUPLICATE ORDERS: Please do not place more than one order. If you are ever in doubt as to whether or not the first order went thru, please log into your online Camden-Grey account & view your order history. You may also check your credit/debit card transactions to verify if a transaction resulted. You may also email us, we will reply during business hours. Please also check your spam/junk folder, our system immediately emails customers order confirmations once an order is submitted and paid for. Because we do not accept order cancellations, if you place more than one order all orders will ship without further notice. All sales are final.
LOT NUMBERS: Lot numbers are provided for all products. SDSs and CofAs are posted on our website in the same page where product descriptions appear. Please scroll down on that page until you get to a set of tabs, click on the one titled Documents. If at any time you do not find the lot number you seek, please email us during business hours and we’ll reply with our findings.
IFRA: At this time we don’t provide IFRA paperwork or information.
INVOICES/PACKING SLIPS: Are not included with our domestic shipments. Less than a minute after an order is placed online our system automatically emails customers a copy of the order to the email address provided to us under Billing. Please check your spam/junk folder and save and print a copy of the order for your taxes, we do not provide copies of invoices at tax time. Our website provides order history if you order while being logged into your account. Once you log into your account, you may obtain and print copies of past invoices.
LOCAL ORDERS: We are not open to the public, all orders placed will ship. We’re located in Naples, FL.
SDS: Please read the paragraph above titled “strong>LOT NUMBERS”
PAYMENT METHODS:We accept all major credit/debit cards. Checks/money orders aren’t accepted. Our site is completely secure, we’ve been an online business since 1998. We do not work with purchase orders. We reserve the right to request additional documents and ID for orders with a large dollar value regardless of previous order history. We will ask for additional documentation before we process orders which are red-flagged by our fraud system.
QUALITY OF OUR PRODUCTS: We source premium 100% pure & natural ingredients worldwide ensuring the best quality for our end users including formulators and manufacturers. Over time and based on customer requests we’ve also added a number of synthetic products such as fragrance oils and polysorbates. The only animal product we offer is Emu oil which is one of our best selling oils.
The only products that should be the same most of the time are synthetic products such as fragrance & flavor oils. Products are ordered from distillers and suppliers within 24 hours of your order being placed on our website during business days. Each order is prepared fresh, products do not sit for months on a shelf pre-poured & pre-packaged.
Essential oils & absolutes do not contain fat, thus, they cannot go rancid, please do not use this term when expressing a concern about essential oils & absolutes.
We are a true essential oil supplier, the words ‘essential oils’ appear in our name. Essential oils are impacted by what is known as terroir, the resultant oil & its properties vary from crop to crop. Weather conditions will impact the color & aroma of an essential oil & so will the country of origin. Because we don’t stock any products, under our ‘bulk supplier’ business model we’re not able to send samples before you purchase from us. Products are not sent 'for approval', once sold and shipped the product is owned by the customer. All sales are final, non-cancellable and non-returnable.
RETURNS: All sales are final, we do not accept returns or order cancellations. During checkout you will be asked to check off a provided block and agree to the text in that block. Before you finalize the order, please make sure you intend to order what you select. All orders placed will ship exactly as placed, changes are not allowed. The raw materials & ingredients we offer are from nature and, as such, will vary in color, consistency & aroma from batch to batch & vendor to vendor. Items such as fragrance oils, polysorbates, etc. are not all natural products, those are man-made so you can expect uniformity with those products but do not expect uniformity when ordering natural raw materials.
SALES TAX: For Florida tax-exempt customers to not be automatically charged FL sales tax, they must enter their FL sales tax # in the appropriate field during checkout. Once the cart charges sales tax we cannot refund it. Please provide each January or the first time you order from us, a current Florida Sales Tax Certificate properly filled out & signed. If yours is an export order and/or to be shipped by us to a forwarder of your choice, please enter 999999999 into the FL sales tax field to avoid being charged sales tax. Export orders should not pay sales tax.
THERAPEUTIC or CERTIFIED CLAIMS: We’re not a multi-level company, we do not hire outside salespersons or reps, we don’t try to represent we are what we are not. In most cases, therapeutic or 100% certified claims are made by vendors who try to hype the quality of their products without any substantiating documentation. In the United States there’s no governmental body that certifies essential oils. Whatever terms a vendor uses to promote its essential oils, terms such as ‘therapeutic grade’ ‘certified by’ ‘certified 100% pure’ & so on....those terms are nothing more than marketing terms meant exclusively to confuse the public & to make their company appear better than other companies. The post at this URL is quite interesting, please read it: http://wingedseed.com/blog/2009/11/19/one-more-time-there-are-no-fda-certified-pure-therapeutic-grade-essential-oils-part-I/
TURNAROUND TIME: Under our ‘bulk supplier’ business model customers must allow a minimum of 12 business days for the product to arrive at our location. We will ship promptly once the product arrives. Please do not email us 4 days after you place an order asking if your product has arrived, rest assured it has not. During holiday times, inclement weather and natural disasters within the country, bulk orders may take longer to arrive at our location. We have absolutely no control over those issues.
PROBLEM WITH A SHIPMENT?: When the carrier experiences a problem with a parcel such as a sign of leakage, the carrier may open the shipping box and remove the leaking product, repack the box and send it on its way or the carrier may return the complete shipment to us. If product needs to be replaced by us due to damage while in transit to the customer, the same minimum 12 business days for new product to arrive at our location applies. We allow 72 hours from a shipment’s delivery date for us to be notified via email of any problems with an order. Once the 72 hours are up reports will not be accepted. Please open your parcel promptly upon receipt.
DISCLAIMER: While Camden-Grey Essential Oils, Inc. (Camden-Grey) provides descriptions & images of its ingredients & supplies on its website, it cannot & will not guarantee the accuracy of information provided to the customer via all methods of communication: phone, email, fax, letters or in person. It is the responsibility of the customer to conduct appropriate research on the use & safety of each item we offer. The contents of our catalog & website have not been evaluated by the FDA & are not intended to diagnose, treat, cure or prevent any disease. We reserve the right to correct erroneous prices after an order has been placed; you reserve the right to refuse to purchase the item which was erroneously priced (without penalties). We also reserve the right to correct erroneous S&H. We offer our products for external & cosmetic applications. By purchasing & using products sold by Camden-Grey Essential Oils, Inc. you agree that:
(1) You will not hold Camden-Grey Essential Oils, Inc. liable for any incident or complication which may result from improper storage and/or use or mis-use of the products.
(2) You will assume all product liability for the final products/creations which you create with products purchased from Camden-Grey Essential Oils, Inc.
(3) You understand that some essential, flavor & fragrance oils could be poisonous and/or fatal if ingested.
(4) You understand that our high quality fragrance oils (for toiletries and candles) are synthetic & are not meant for ingestion, for direct skin application or for lip products. Before skin application, they must first be properly diluted in a carrier and tested for a skin reaction.
(5) You will use common sense when using and storing any of our raw materials and ingredients.
(6) Products which may be dangerous or which may be ingested or inhaled by a child, a mentally handicapped person, the elderly or pets will be stored by you safely away from those persons or pets. The information provided on our site, as well as our descriptions, has been obtained from reliable online sources, books & personal knowledge and is being passed on to our customers for their review and further research. Camden-Grey Essential Oils, Inc. makes no representation as to the accuracy of the information or comprehensiveness. All products offered for sale on the Camden-Grey site are for external use only.
(7) You will read all of our Terms & Conditions & Shipping Policies before placing an order on the Camden-Grey website.
(Rev. 9/17/24)