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All our cosmetic grade butters are sold by weight. Depending on the texture and consistency of the butter its packaging will vary, we dispense some in plastic ziplock bags, others in jars or pails. During very hot weather butters may arrive melted, please place in a cool place until it returns to its normal state. If received in very cold weather, leave the butter at room temperature until it returns to its normal state. Returns are not accepted because a butter or any other ingredient arrived melted or frozen.